Customer Service - contemporary & emerging cool women's fashion

ORDERS

For questions about your order, please email us at info@finefolk.com and include your order number in the subject line. For inquiries regarding a specific product, you may also email us at info@finefolk.com. We can be reached by phone at 816.283.8144 Tuesday-Saturday from 12pm - 6pm CST.

All orders placed Tuesday-Friday (excluding holidays) before 2pm CST will begin processing that day and ship within 2-3 business days, pending item availability and credit card verification. Orders placed after 2pm CST will begin processing the next business day. Orders placed on Friday after 2pm CST through Sunday will begin processing the following Monday. Transit times do not include Saturday, Sunday, or holidays. Finefolk does not offer weekend delivery. We cannot accept military APO/FPO addresses or PO Boxes for delivery.

SHIPPING

All shipments valued over $500 will require signature upon delivery without exception. Finefolk will not assume the risk of loss and title for merchandise for any orders that opt for no signature requirement at checkout.

For all orders: a shipment confirmation email with the tracking number will be sent to you.

SHIPPING RATES & METHODS

Finefolk utilizes USPS and UPS for all domestic orders. Please see below for shipping options. These delivery timeframes for the mentioned methods only apply to US addresses within the contiguous 48 states.

USA

ground: $20
2 day air: $28
next day air: $50

*If order exceeds $200 shipping is complimentary via ups ground*

CANADA

2 day air: $38
next day air: $68

INTERNATIONAL

ground: $100
2 day air: $120
next day air: $145

TAXES & DUTIES

US sales tax only applies to orders shipped within the state of Kansas. If you reside in the metropolitan Kansas City area, you may call us at 816.283.8144 to schedule a pickup.

International orders may be subject to import duty and tax (depending upon the country in which you reside) for which the recipient is responsible. Finefolk is not liable for these duties & taxes and we are not able to provide estimates so please check with your local customs office for details.

RETURNS

We will gladly accept returns on goods that are unworn, unwashed and in their original condition with intact tags and packaging. Shoes must be returned in their original packaging. Goods purchased online must be received in our store within 10 days of date of purchase. Goods purchased in-store must be received in our store within 7 days of date of purchase. Goods purchased at full price may be returned for a full refund or store credit.

All items purchased on sale or with a discount/promotional code are considered final sale (except the 15% sign up discount). Items will not be eligible for return/exchange or store credit.

We will not accept returns on the following items: special orders, swimwear, under-garments, jewelry, apothecary, eyewear, art and sale items.

TO CREATE A RETURN PLEASE LOGIN TO YOUR ACCOUNT HERE

We kindly ask that you include the reason for the return. Returned item(s) received outside of the 7 or 10 day time frame will not be accepted.

We kindly ask that you include the reason for the return.

We reserve the right to deny any return that does not comply with our return policy requirements. Finefolk is not responsible for return shipping costs, international duties and taxes, shipping loss, or damage of returned goods. Please note that original shipping costs are non-refundable.

Please send all returns to:

FINEFOLK/RETURNS
4502 State Line Road
Kansas City, KS 66103

Upon acceptance of the merchandise for return, we will process your store credit within seven business days, at which time you will be notified by email. If you have any questions or concerns regarding the return process, please don’t hesitate to contact us at returns@finefolk.com or at 816.283.8144. We are available Tuesday - Saturday from 12pm - 6pm CST.

GIFT RETURNS

If you received an item from Finefolk as a gift, you may return it in exchange for store credit as long as you are in compliance with our return policy as stated above. Your credit will be applied to your Finefolk account online or in the form of a gift card. If you do not currently have an account with Finefolk online, you can create an account via our website or contact us for assistance.

PRICE ADJUSTMENTS

Finefolk does not offer price adjustments, sale or otherwise.

DISCOUNT CODES & TEMPORARY PROMOTIONS

Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.

STORE CREDIT

Store credits can only be issued and used is USD$. Available store credit will be displayed during the checkout process and can be applied to your next order.

HOLDS

We will gladly hold items in store for 48 hours. We do not offer holds for online orders.

PRIVACY

Finefolk will not disclose your information to other organizations or third parties. All the information that you provide is confidential and used to process your order. We may use your information to contact you about new products and special promotions.