Returns & Exchanges
OUR RETURNS POLICY
We will gladly accept returns under these conditions:
Goods purchased in-store may be returned for store credit only and must be received in our store within 7 days of date of purchase.
Goods purchased online may be returned and must be initiated through our online return portal linked below before item(s) are mailed back or dropped off in store. Online purchase returns must be initiated within 5 days of the delivery or in-store pick up and we must receive the item(s) back within 5 days of return approval. Online returns may be returned for store credit for the full item(s) value or refund less 10% restocking fee. Refunds on online returns will not include original shipping cost, if any.
Returned item(s) received outside of the time frame will not be accepted.
We accept returns on goods that are unworn, unwashed and in their original condition with intact tags and packaging. Shoes must be returned in their original packaging. Please try shoes on a covered/protected surface, as returns of shoes with worn or scuffed soles will not be accepted. Lastly, the shoebox cannot be used as a return box, but must be enclosed inside a separate return box.
All items purchased on sale or with a discount/promotional code are considered final sale. Items will not be eligible for return/exchange or store credit.
We will not accept returns on the following items: special orders, handbags and small leather goods, hosiery/socks, swimwear, underwear, jewelry, apothecary, home goods, eyewear, and items purchased on sale or with a discount code.
TO CREATE A RETURN PLEASE LOGIN TO YOUR ACCOUNT HERE
We kindly ask that you include the reason for the return. Failure to do so will result in your return being denied and shipped back to you.
Once orders are placed we are unable to accept cancellations.
We reserve the right to deny any return that does not comply with our return policy requirements. Finefolk is not responsible for return shipping costs, international duties and taxes, shipping loss, or damage of returned goods.
Frequent Returns
We monitor the number of returns made by customers and excessive returns are flagged, and at our discretion, future orders may be refused.
Purchases of Multiple Size Runs
We reserve the right to refuse returns on purchases made of any one style in multiple sizes.
Please send all returns to:
FINEFOLK
4502 State Line Road
Kansas City, KS 66103
Upon acceptance of the merchandise for return, we will process your store credit or refund within seven business days at which time you will be notified by email. If you have any questions or concerns regarding the return process, please don't hesitate to contact us at returns@finefolk.com or at 816.283.8144. We are available Tue - Sat from 12am - 6pm CST.
GIFT RETURNS
If you have received an item from Finefolk as a gift, you may return it in exchange for store credit as long as you are in compliance with our return policy as stated above. Your credit will be applied to your Finefolk account. If you do not currently have an account with Finefolk online, you can create an account via our website or contact us for assistance.
PRICE ADJUSTMENTS
Finefolk does not offer price adjustments, sale or otherwise.
DISCOUNTS/PROMOTIONS
Please note that promotions and discounts cannot be applied to orders that have already been placed.
STORE CREDIT
Store credits can only be issued and used in $USD. Available store credit will be displayed during the checkout process and can be applied to your next order.
STYLING LENDS
All items intended for styling/costume use incur a 30% restocking fee for all items and must returned in their original condition with tags/packaging intact. All items that do not meet these conditions will not be accepted and borrower will be charged for the full price of the item.
