Returns & Exchanges
We will gladly accept returns on goods that are unworn, unwashed and in their original condition with intact tags and packaging. Shoes must be returned in their original packaging. Goods purchased online must be received in our store within 10 days of the date of purchase. Goods purchased in-store must be received in our store within 7 days of date of purchase. Goods purchased at full price may be returned for a full refund or store credit.
All items purchased on sale or with a discount/promotional code are considered final sale (except the 15% sign up discount). Items will not be eligible for return/exchange or store credit.
We will not accept returns on the following items: special orders, swimwear, underwear, jewelry, apothecary, eyewear, and sale items. In order to process a return please email firstname.lastname@example.org to obtain a return authorization number (RA#). We kindly ask that you include the reason for the return. Please include the RA# on your package and ship via a trackable carrier. We ask that you email the tracking number to email@example.com. Returned item(s) received outside of the 7 or 10 day time frame will not be accepted.
We reserve the right to deny and returns that does not comply with our return policy requirements. Finefolk is not responsible for return shipping costs, international duties and taxes, shipping loss, or damaged of returned goods.
Please send all returns to:
122 Southwest Boulevard
Kansas City, MO 64108
Upon acceptance of the merchandise for return, we will process your store credit within seven business days at which time you will be notified by email. If you have any questions or concerns regarding the return process, please don't hesitate to contact us at firstname.lastname@example.org or at 816.283.8144. We are available Tue - Sat from 11am - 6pm CST.
If you have received an item from Finefolk as a gift, you may return it in exchange for store credit as long as you are in compliance with our return policy as stated above. Your credit will be applied to your Finefolk account. If you do not currently have an account with Finefolk online, you can create an account via our website or contact us for assistance.
Finefolk does not offer price adjustments, sale or otherwise.
Store credits can only be issued and used in $USD. Available store credit will be displayed during the checkout process and can be applied to your next order.